The
(COSMETICS.MARKET) platform allows you to return products within (two days) from the
date of receiving the order if the product is returnable as shown below.
Non-returnable products cannot be returned under any circumstances. The product
will not be accepted as a returned product until the customer is notified of
his acceptance of the product return.
Depending on
your location, it may take up to a week for the product to reach the seller
upon return. Once the product reaches the supplier, it takes a study, evaluation
and processing of the return process by the buyer (3). After processing the
return of the products, it may take (30-45) business days to credit the refund
amount to your credit card account or e-wallet, or we will contact you to
determine the method we deem appropriate in the case of cash payment. The
amount of the refund depends on the condition of the returned product and
according to the provider's policy. Only returnable products are subject to the
following conditions:
The product
is defective in the following cases:
· Lack of safety requirements in
products for normal use.
· Non-conformity with the specifications
and characteristics announced by the provider.
· Failure to achieve the declared level
of performance or quality in the products.
· The existence of a defect or
deficiency in the products, or their unsuitability for use according to what
they were prepared for.
· In cases where it appears to the buyer
from the external appearance of the package that it is defective, the buyer
must not open the package and return it with its package without opening it. In
the event that the package is opened, despite the outward appearance of the
package indicating a defect in the package, the return of the product will be
refused without the approval of the supplier.
· In the event of a defect in the
product based on the cases described above without an external defect in the
product packaging, the buyer must return the product with the original
packaging, information booklet and all accessories of the product.
· If the supplier is unable to return the product due to the defect in the product after the product has been consumed, the supplier is obligated to pay the buyer an amount equal to the value of the damage, unless the buyer agrees to correct the defect that led to a defect in the product.
General
conditions that apply to all returns
The buyer
communicates with the supplier regarding the return process, so that
coordination between the supplier and the buyer takes place, and the product is
retrieved from the buyer and delivered to the supplier, and the supplier has
the right to refuse to return the products that do not comply with the return
conditions referred to above. The buyer is not entitled to a refund if the
product is not returnable.
Product pick up and delivery policy:
1.
When returning any product, the buyer must put it in its original packaging,
and the supplier has the right to refuse to return to the absence of the
original packaging.
2.
The buyer shall bear the costs and charges of delivery in all stages.
Replaced or
repaired products or parts will only be shipped to addresses located inside
Jordan, and refunds will only be given to accounts located inside Jordan.
Attention:
Please always keep the original product packaging to ensure that you get the
return service according to the terms and conditions of some suppliers.
Please
contact customer service at +96265564680 for more information on returning an
item.